Questions?

Find answers in our list of Frequently Asked Questions or, if you need more help, email us. We will be glad to help you.

Registration  |  Application Wizard  |  Currency Assistant  |  World Clock Deluxe



 Where can I buy your products?
 I purchased one of your products. Where is my registration code?
 Application Wizard 3 does not accept my registration code. What am I doing wrong?
 Is upgrade from Application Wizard 2.x or 1.x to Application Wizard 3 free?
 I have an Application Wizard 3 single user license. Can I upgrade it to a family license?
 I have lost my Application Wizard registration code. Can you email it to me?
 Currency Assistant does not accept my registration code. What am I doing wrong?
 Is upgrade from Euro Assistant Pro to Currency Assistant free?
 I have lost my Currency Assistant or Euro Assistant Pro registration code. Can you email it to me?
 World Clock Deluxe 4 does not accept my registration code. What am I doing wrong?
 Is upgrade from World Clock Deluxe 3.x to World Clock Deluxe 4 free?
 I have a World Clock Deluxe 4 single user license. Can I upgrade it to a family license?
 I have lost my World Clock Deluxe registration code. Can you email it to me?


Where can I buy your products?

You can purchase our products from our online store.

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I purchased one of your products. Where is my registration code?

After having completed your purchase, usually within a few minutes, you should have received two emails from <mailer@fastspring.com>. The Your Order Receipt email is an invoice and contains your billing information, while the Your Production Information email contains your registration code.

If you haven't received these emails, please check your spam folder or contact us at .

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Application Wizard 3 does not accept my registration code. What am I doing wrong?

Your registration code consists of both serial number and user name. Please be sure to type both your serial number and user name exactly as they appear in our order confirmation page or email (you can use Copy and Paste to prevent typing errors).

If you are sure you are entering your code correctly, please check your Application Wizard version and make sure you are trying to register Application Wizard 3. If you have version 2.5.2 or earlier, download and install the latest Application Wizard version.

Note that if you are upgrading to Application Wizard 3 after a clean installation, you must type your Application Wizard 2 registration code before you can enter your upgrade code. If you registered Application Wizard 2, but have lost your registration code, please contact us at and we will email you a copy of your Application Wizard 2 registration letter.

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Is upgrade from Application Wizard 2.x or 1.x to Application Wizard 3 free?

No, Application Wizard 3 is a paid upgrade from Application Wizard 2 or 1. Upgrade fees are:

 Single User License: 7 US$
 Family License: 10 US$
 Site License: 90 US$
 World-wide License: 350 US$

To purchase the upgrade, visit our online store.

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I have an Application Wizard 3 single user license. Can I upgrade it to a family license?

Yes, upgrade is 12 US$. Please contact us at , include your Application Wizard 3 registration code in your message, and we will email you how you can purchase the upgrade.

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I have lost my Application Wizard registration code. Can you email it to me?

Sure! Contact us at and we will email you a copy of your Application Wizard registration letter.

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Currency Assistant does not accept my registration code. What am I doing wrong?

Your registration code consists of both serial number and user name. Please be sure to type both your serial number and user name exactly as they appear in our order confirmation page or email (you can use Copy and Paste to prevent typing errors).

Note that if you are upgrading to Currency Assistant, you must type your Euro Assistant Pro registration code before you can enter your upgrade code. If you registered Euro Assistant Pro, but have lost your registration code, please contact us at and we will email you a copy of your Euro Assistant Pro registration letter.

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Is upgrade from Euro Assistant Pro to Currency Assistant free?

No, Currency Assistant is a paid upgrade from Euro Assistant Pro. Upgrade fees are:

★ ★ ★ SPECIAL OFFER ★ ★ ★ Upgrade from Euro Assistant Pro to Currency Assistant now and save 50%!
 Single User License: 10 US$ 4.95 US$
 Site License: 100 US$ 49.95 US$
 World-wide License: 350 US$ 174.95 US$

To purchase the upgrade, visit our online store.

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I have lost my Currency Assistant or Euro Assistant Pro registration code. Can you email it to me?

Sure! Contact us at and we will email you a copy of your Currency Assistant or Euro Assistant Pro registration letter.

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World Clock Deluxe 4 does not accept my registration code. What am I doing wrong?

Your registration code consists of both serial number and user name. Please be sure to type both your serial number and user name exactly as they appear in our order confirmation page or email (you can use Copy and Paste to prevent typing errors).

If you are sure you are entering your code correctly, please check your World Clock Deluxe version and make sure you are effectively trying to register World Clock Deluxe 4. If you have version 3.2 or earlier, download and install the latest World Clock Deluxe version.

Note that if you are upgrading to World Clock Deluxe 4, you must type your World Clock Deluxe 3 registration code before you can enter your upgrade code. If you registered World Clock Deluxe 3, but have lost your registration code, please contact us at and we will email you a copy of your World Clock Deluxe 3 registration letter.

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Is upgrade from World Clock Deluxe 3.x to World Clock Deluxe 4 free?

No, World Clock Deluxe 4 is a paid upgrade from World Clock Deluxe 3. Upgrade fees are:

 Single User License: 10 US$
 Site License: 100 US$
 World-wide License: 350 US$

To purchase the upgrade, visit our online store.

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I have a World Clock Deluxe 4 single user license. Can I upgrade it to a family license?

Yes, upgrade is 12 US$. Please contact us at , include your World Clock Deluxe 4 registration code in your message, and we will email you how you can purchase the upgrade.

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I have lost my World Clock Deluxe registration code. Can you email it to me?

Sure! Contact us at and we will email you a copy of your World Clock Deluxe registration letter.

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