Questions?

Find answers in our list of Frequently Asked Questions or, if you need more help, email us. We will be glad to help you.

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 Is World Clock Deluxe compatible with Mac OS X 10.10 Yosemite?
 Does World Clock Deluxe run on Windows?
 I would like World Clock Deluxe to open automatically at startup. What should I do?
 The Clocks palette doesn't appear at startup despite I've selected the "Always show palette at startup" checkbox. What can I do?
 Can I remove the World Clock Deluxe icon from the Dock?
 World Clock Deluxe displays wrong times. How can I reset them?
 World Clock Deluxe doesn't use the system time format. What's wrong?
 Why are some clocks marked with an asterisk (*) in menus?
 On Lion, I can't display the World Clock Deluxe menu in the menu bar. What's wrong?
 On Lion, I can't click the desktop-level Clocks palette. What's wrong?
 On Snow Leopard, I can't display clocks in the Dock menu. What I am doing wrong?
 Can I remove the comma between city, time zone or alternate text and time in clocks?
 How can I show GMT or UTC?
 I can't display time zones while defining a new clock. What I am doing wrong?
 I would like to add a new city. Where can I find its weather station indicator, latitude, longitude, UTC offset and daylight-saving time information?


Is World Clock Deluxe compatible with Mac OS X 10.10 Yosemite?

Yes, World Clock Deluxe 4.12.1 is fully compatible with Mac OS X 10.10 Yosemite.

To download World Clock Deluxe 4.12.1, go to the World Clock Deluxe download page.

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Does World Clock Deluxe run on Windows?

No, World Clock Deluxe does not run on Windows, but we have partnered with Anuko that develops Anuko World Clock, an excellent world time software for Windows.

Together with Anuko we provide World Clock Bundle for Mac OS X and Windows to individual users or organizations who need support for both operating systems. Several bundle options are available and can be purchased from our online store at Kagi.

To learn more about the bundle, please visit our World Clock Bundle for Mac OS X and Windows page.

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I would like World Clock Deluxe to open automatically at startup. What should I do?

If you have version 4.1 or later, choose World Clock Deluxe > Preferences, click Advanced, and select the "Open World Clock Deluxe automatically" checkbox.

If you have version 4.0.1 or earlier, open System Preferences and manually add the World Clock Deluxe application to your login items.

To download the latest version, go to the World Clock Deluxe download page.

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The Clocks palette doesn't appear at startup despite I've selected the "Always show palette at startup" checkbox. What can I do?

The problem is most probably due to the fact that the World Clock Deluxe application is hidden after it is opened automatically.

On Mac OS X 10.7 or later, open System Preferences and click Users & Groups. Select your account in the list, click the Login Items tab and, make sure World Clock Deluxe's checkbox in the Hide column is deselected.

On Mac OS X 10.4 to 10.6, open System Preferences and click Accounts. Select your account in the list, click the Login Items tab, and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

On Mac OS X 10.3, open System Preferences and click Accounts. Select your account in the list, click the Startup Items tab, and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

On Mac OS X 10.2, open System Preferences, click Login Items and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

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Can I remove the World Clock Deluxe icon from the Dock?

Yes, provided you have World Clock Deluxe 4.1 or later. Choose World Clock Deluxe > Preferences, click Advanced, and select the "Hide World Clock Deluxe icon in the Dock" checkbox.

To download the latest version, go to the World Clock Deluxe download page.

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World Clock Deluxe displays wrong times. How can I reset them?

Your problem may be due to the fact that your computer's time zone is incorrectly set. Open System Preferences and click Date & Time. Click the Time Zone tab, click your part of the world on the map, and choose your closest city in the drop-down menu. If you don't use a network time server to automatically set the date and time, click the Date & Time tab and adjust your computer's clock.

If your computer's time zone and clock are both correct but some of your clocks display wrong times, you should check each of them and, if it is showing an alternate text, verify that the associated city is correct. Open the Clocks pane and double-click the clock in the list. If the Alternate text field isn't empty, make sure that the city selected in the list is correct.

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World Clock Deluxe doesn't use the system time format. What's wrong?

If your clocks don't use the system time format despite you have set them to use the System Setting format, you should make sure you have thoroughly customized times in the Language & Region (or Language & Text) pane of System Preferences.

On Mac OS X 10.9 or later, open System Preferences, and then click Language & Region. Click the Advanced button, and then the Times tab. Edit the Medium time format so that it is consistent with the Short format and click OK.

On Mac OS X 10.8, open System Preferences, and then click Language & Text. Click the Region tab, and then the Customize button in the Times section. Edit the Medium time format so that it is consistent with the Short format and click OK.

On Mac OS X 10.7 and 10.6, open System Preferences, and then click Language & Text. Click the Formats tab, and then the Customize button in the Times section. Edit the Medium time format so that it is consistent with the Short format and click OK.

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Why are some clocks marked with an asterisk (*) in menus?

If you show daylight-saving time transitions in the Clocks palette pop-up menu, in the Dock icon menu, or the menu associated with the World Clock Deluxe icon or clock in the menu bar, clocks that are about to switch to daylight-saving or standard time will be marked with an asterisk (*).

Marked clocks will switch to daylight-saving or standard time within a week. To view when the transition will exactly occur, use the DST Transitions submenu.

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On Lion, I can't display the World Clock Deluxe menu in the menu bar. What's wrong?

Mac OS X 10.7.2 has solved this incompatibility between full-screen applications and status item menus. To show the World Clock Deluxe menu in the menu bar, please upgrade your Mac to the latest Lion version.

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On Lion, I can't click the desktop-level Clocks palette. What's wrong?

World Clock Deluxe 4.7.7 has solved this incompatibility of the desktop-level palette with Lion. To solve the problem, download and install the latest World Clock Deluxe version.

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On Snow Leopard, I can't display clocks in the Dock menu. What I am doing wrong?

On Snow Leopard, you have to Control-click the World Clock Deluxe icon in the Dock to view clocks.

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Can I remove the comma between city, time zone or alternate text and time in clocks?

You can remove the comma using the Terminal application which is located in the Utilities folder in your Applications folder.

First of all, make sure you have World Clock Deluxe 4.4 or later. If the World Clock Deluxe application is running, quit it. Then open the Terminal application, type (or copy and paste) this command, and press Return:

defaults write com.mabasoft.WorldClockDeluxe4 ClockSeparator -string " "

You can also replace the comma with any other custom separator string. If you want to switch back to the default clock separator, simply type the command:

defaults write com.mabasoft.WorldClockDeluxe4 ClockSeparator -string ", "

and press Return.

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How can I show GMT or UTC?

If you have World Clock Deluxe 4.9 or later, choose View > Clocks, click the Add (+) button at the bottom of the list, and choose New Clock.

If you have World Clock Deluxe 4.8.3 or earlier, choose Pane > Clocks and click the New Clock button.

To display time zones in the list, move the mouse pointer over the column headers, so that the word City highlights and a small white pop-up arrow appears. Click City in the column header and choose Time Zone from the pop-up menu.

Select Greenwich Mean Time or Coordinated Universal Time in the list, specify a format, and click OK.

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I can't display time zones while defining a new clock. What I am doing wrong?

To display time zones and world times (GMT, UTC) in the list, move the mouse pointer over the column headers, so that the word City highlights and a small white pop-up arrow appears. Click City in the column header and choose Time Zone from the pop-up menu.

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I would like to add a new city. Where can I find its weather station indicator, latitude, longitude, UTC offset, time zone abbreviation and daylight-saving time information?

You can look up weather station indicators, geographical coordinates, offsets from UTC, time zone abbreviations, and daylight-saving time information by choosing "Look Up Weather Station Indicator", "Look Up Latitude & Longitude" and "Look Up UTC Offset & DST" from the Help menu.

To find (and quickly set) daylight-saving time information while you are defining a new city, you can also click the DST Rules button in the bottom-left corner of the dialog and display the DST Rules panel.

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